Recommended Routine Service
(For Portable EDS Devices and Regulators)
To provide our customers with the finest product experience, we suggest all customers send in their portable EDS units and pressure regulators for regular maintenance.
Service Your Portable EDS (and Regulators) Every Two Years
Even though your Pulse-demand™ unit will generally let you know if there is a problem, it should be sent in on a regular basis for performance inspection and service. We recommend that a routine service of your portable Pulse-demand™ unit(s) and portable pressure regulator be accomplished once every two years (biennially.) At this same time we will also perform any firmware or hardware upgrades that your unit may require.
Older Units
We can service earlier (legacy) models such as the EDS-D1 and EDS-D1a. However, service parts are limited on these models.
Cost
As of 1 January 2022, the cost for this service is US $125.00 for the EDS unit and $75.00 for the pressure regulator, plus shipping. This includes all firmware and hardware upgrades as well as routine service parts. Any other parts replaced due to damage in the field is subject to an additional charge.
Turnaround Time
RMA
Once we receive your RMA request, you should hear from us quickly. If you don’t receive an RMA number within 2 business days, contact us.
Service
For service and repair, expect the turnaround time to be between 10 to 12 working days after receipt of your unit.
Request an RMA Number
To send in units for service or repairs you will need to request a Return Merchandise Authorization Number (RMA).
We have a simple form to gather all the information we need to perform service and repairs on your equipment. Once received, we will issue you an RMA order and instructions on how to send in your products for service.
Important
* No items are accepted without an RMA number.
* We are only equipped to service and repair Mountain High equipment.