- Created on Wednesday, 02 June 2010 18:16
THIS PERTAINS ONLY TO THE UNITS PICTURED BELOW
In October of 2009, Mountain High Oxygen engineered technical improvements to our EDS-O2D1 and O2D2 legacy products. These improvements include technical advancements involving both the hardware and firmware.
To provide our customers with the finest product, we are suggesting to our customers that they send in their units for these improvements.
If you have one of our portable systems and would like the upgrade, we would also like to examine your pressure regulator to determine if any upgrades are necessary and to check out its operational parameters.
As of 1 January 2013, the cost for this service is US $95.00 plus shipping. This includes all firmware and hardware upgrades as well as routine service parts. Any other parts replaced due to damage of field use would be subject to an additional charge.
For your convenience, below are the serial numbers of the units manufactured before October 2009, that we suggest be up graded to the latest revisions.
EDS-O2D1 all serial numbers below 01555
EDS-O2D2 all serial numbers below 02241
Many of you may have had your EDS unit in for service since that date. You may have already received these technical upgrades. The latest Firmware upgrade is Rev. 2.B
With this information we should be able to determine the status of your unit.
When requesting an RMA please Include your NAME, PHONE NUMBER, SHIPPING ADDRESS and serial number of the unit.
Please reference this bulletin (MHB-060210) when making your request.
Along with your Name, Shipping Address and Phone number.
We will then in return send you an RMA form to include with your shipment.
We are expecting the turn around time to be between 7 to 10 working days after receipt of your unit.
We recommend shipping only by a reliable courier such as UPS or Fed-Ex. The use of US Postal Service is not recommended, especially when shipping from outside of the country.